Privacy Policy

Last updated: July 9, 2026

Who we are

CocoSmooth™ is an online store selling the CocoSmooth™ Coconut Hair Remover Cream. The store is operated by Bizcomm Group LLC, a company registered in the State of Wyoming, United States, with its registered address at 30 N Gould St, Ste R, Sheridan, WY 82801, USA. For the purposes of the EU General Data Protection Regulation (GDPR), Bizcomm Group LLC is the data controller of the personal data described in this policy.

This policy explains what personal data we collect when you visit our site or place an order, how we use it, and the choices you have.

If you have any question about this policy or about your data, contact us at support@cocosmooth.com.

Information we collect

• Order & contact details you provide. When you place an order or contact us, you give us your name, email address, shipping address and phone number. We need these to fulfill your order and reply to you.
• Payment information. Payments are processed by Stripe, our payment processor. Your card details go directly to Stripe over an encrypted connection — we never receive or store your full card number.
• Your cart. The contents of your shopping cart are stored locally in your own browser (localStorage). This data stays on your device and is never sent to us until you actually place an order.
• Basic technical data. Like almost every website, our hosting provider keeps standard server logs (such as IP address, browser type and pages requested) for security and troubleshooting.

How we use your information

We use your personal data only to:

• fulfill and ship your orders, and keep you updated about them;
• provide customer support and answer your messages;
• meet our legal and accounting obligations;
• prevent fraud and abuse of our store.

We do not sell your personal data.

Who we share it with

We share your data only with the partners who help us run the store:

• Payment processor (Stripe) — to process your payment securely.
• Shipping & fulfillment partners — we pass on only what is needed to deliver your package (name, shipping address, phone number for the courier).

We do not share your data with anyone else, except where we are legally required to do so (for example, by tax authorities or a court order).

How long we keep it

• Order records — kept for as long as tax and accounting law requires us to keep them.
• Support emails — kept for up to 2 years, so we can follow up on past conversations, then deleted.

Your rights

If you are in the European Union, the General Data Protection Regulation (GDPR) gives you the right to:

• access the personal data we hold about you;
• have inaccurate data corrected (rectification);
• have your data deleted (erasure), where the law allows;
• receive your data in a portable format (portability);
• restrict or object to certain processing;
• lodge a complaint with your local data protection supervisory authority.

If you are a California resident, you have similar rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, to request its deletion, and to not be discriminated against for exercising these rights. As stated above, we do not sell your personal data.

To exercise any of these rights, email us at support@cocosmooth.com and we will respond as soon as possible.

Cookies & local storage

This site uses your browser's localStorage to remember the contents of your cart between visits. That data never leaves your device until you place an order.

We do not set any advertising cookies by default. If we ever add analytics or marketing tools, we will update this policy first and, where required, ask for your consent.

Children

Our store is not directed at children under 16, and we do not knowingly collect personal data from them. If you believe a child has provided us with personal data, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time — for example, if we add new tools or partners. The date at the top of this page always shows when it was last revised. Significant changes will be highlighted on this page.

Contact

Questions about this policy or your personal data? Email us at support@cocosmooth.com or use our contact page. You can also write to us by post: Bizcomm Group LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States.